Service Standards

Rochester Aluminum Smelting Canada Limited will endeavor to provide its good and services that not only respects both the independence and dignity of all persons, but also encourages integration and quality of opportunity to all.

Rochester Aluminum Smelting Canada Limited is also committed to continue to identify and remove any barriers that may impede the ability of persons with disabilities to access our goods and services. These of course include customers, suppliers, as well as all employees to ensure a safe and diverse working environment.

In addition, Rochester Aluminum Smelting Canada Limited will continue to permit the use of personal assistive devices, as well as service animals and all support persons, where and when necessary.

Rochester Aluminum Smelting Canada Limited will maintain ongoing training for all employees who interact with public on the company’s behalf, which will ensure that communication with persons with disabilities is respectful and in a manner that takes in account the persons’ disabilities.

Going forward, Rochester Aluminum Smelting Canada Limited will endeavor to provide training where necessary to all new employees in the good and services area of the facility’s well as advising of any changes to the policies, practices and procedures governing the provisions of goods or services to persons with disabilities to all employees in the required areas.

Service Disruptions

If there is at any time a temporary disruption within the facility, Rochester Aluminum Smelting Canada Limited will ensure all reasonable steps will be taken to advise persons with disabilities who might be affected by the disruption of the reason and its estimated duration, and information concerning alternative services when necessary.

Ongoing Training Topics

To continue to review the AODA requirements to meet the current customer services standards.

Instruction on how to interact with people with disabilities who use assistive devices or require the assistance of a supportive person, or service animal.

Instructions on how to use any equipment or devices available at Rochester Aluminum Smelting Canada Limited facility or that is otherwise provided, that may assist people with disabilities access to our facility.

Instruction on what to do if a person with disabilities has difficult accessing Rochester Aluminum Smelting Canada Limited. The training of every person who participates in the developing the companies’ policies, practices, and procedures on the accessibility topics.

Customer Service Feedback

Rochester Aluminum Smelting Canada Limited encourages feedback on the ways it provides its customer service to persons with disabilities. Your comments/ suggestions can be provided directly to the person from whom they receive the service or in person to any member of the health and safety committee also by telephone 905-669-1222 or in writing/ email at info@rochesteraluminum.com.

Wherever possible feedback regarding customer service for persons with disabilities will be reviewed to determine what if any actions has to be taken to improve what if any actions has to be taken to improve the current standards. In all cases, every effort will be made to respond to your feedback in a timely manner.

DO YOU HAVE A QUESTION REGARDING OUR SERVICES?

Please do not hesitate to contact us. We will get back to you as soon as possible.